Consortium for Safe AI in Healthcare Kickoff Session

Raj Ratwani, PhD is Vice President of Scientific Affairs at the MedStar Health Research Institute, Director of the MedStar Health National Center for Human Factors in Healthcare, and a Professor at the Georgetown University School of Medicine. He is a national leader in patient safety, healthcare technology, and the safe use of artificial intelligence in clinical care. His work focuses on designing systems and digital tools that align with how clinicians and patients actually think and work. Dr. Ratwani’s research has influenced healthcare policy and frontline practice, has been published in leading journals such as JAMA and Health Affairs, and is frequently featured in national media.

Lucy Bocknek is a clinical human factors and systems safety scientist at MedStar Health, specializing in translating human factors engineering into practical tools that improve care delivery and patient safety. She leads human factors initiatives across the MedStar Health system as well as with outside partners. She has overseen over 150 projects supporting efforts to enhance safety, usability, and performance across multiple healthcare departments and service lines. 

Lucy’s work leverages data and user-centered design to drive measurable improvements, drawing on best practices from industries like aviation and manufacturing to inform safer, more intuitive healthcare environments. Her recent projects include heuristic evaluation of new AI software, simulation-based usability testing of medical technology to advise on procurement, and the co-design of more user-friendly visualizations of patient experience data with clinical stakeholders.  

An occupational therapist and certified aging-in-place specialist, Lucy volunteers with Rebuilding Together, recommending modifications to help reduce residents’ fall risk and maintain independence at home. In her free time, she enjoys pottery, knitting, and camping with her husband, son, and daughter.