Reducing Patient Safety Risks Associated with Misdirected Lab Results

Heather Mathews has worked in the field of Health Information Management (HIM) for more than ten years, including six years leading the HIM department at Adventist Home Care Services. She oversees a team responsible for managing sensitive protected health information (PHI) with a strong emphasis on patient safety and data privacy.

Heather is committed to fostering collaboration both within and beyond her organization, regularly partnering with teams involved in clinical care, referrals, and claims, as well as physician offices and healthcare facilities to support the management of home care orders. She is passionate about educating and supporting her team to ensure the accurate and secure transmission of documentation, helping patients and their families experience seamless transitions of care while meeting a wide range of medical needs.

Maintaining a vigilant focus on patient safety and data privacy across all aspects of Health Information Management is central to Heather's work. She takes pride in leading a dedicated team that recognizes the critical role HIM plays in delivering safe, high-quality patient care.