Workplace Violence: Protecting Our Caregivers Zero Tolerance Policy
Includes a Live Web Event on 03/18/2026 at 12:00 PM (EDT)
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Workplace violence in healthcare is a growing threat, with hospital staff experiencing injury rates nearly five times higher than workers in other industries. Verbal threats—often a warning sign for escalation—are especially common in high-stress areas like emergency departments and behavioral health units.
In response, in this session, Adventist White Oak Medical Center will highlight the implementation of Code Bronze, a proactive protocol designed to support staff when encountering verbally aggressive but non-combative individuals. Launched in 2024, Code Bronze enables team members to quickly summon security using clear activation criteria and a rapid response process, supported by staff training, standardized documentation, and post-event support.
Participants will learn how early intervention can reinforce a zero-tolerance culture for aggression, improve staff safety and morale, and strengthen patient care. The program also demonstrates how a practical, compassionate approach can reduce organizational risk and align with high-reliability and national safety expectations.
Mabel Ankrah, DNP, MSN, RN
Vice President and Chief Nursing Officer
Adventist HealthCare White Oak Medical Center
Dr. Mabel Ankrah is an accomplished healthcare executive and nursing leader currently serving as Vice President and Chief Nursing Officer. With a distinguished career grounded in clinical excellence, operational leadership, and a deep commitment to advancing patient experience, she is known for driving transformational change across complex health systems.
Throughout her career, Dr Ankrah has led multidisciplinary teams with a focus on quality outcomes, evidence‑based practice, and a culture of compassionate care. She is widely respected for her ability to build strong nursing teams, elevate standards of practice, and redesign clinical workflows to improve safety, efficiency, and patient satisfaction.
As a strategic partner to executive leadership, Dr Ankrah plays a pivotal role in workforce development, nurse retention initiatives, and organizational culture. She is passionate about empowering nurses at every level and fostering a professional environment where caregivers feel valued, supported, and inspired to deliver exceptional care.
Dr. Ankrah’s leadership is guided by her belief that patient experience begins with caregiver experience. Her current work emphasizes creating high‑reliability systems, advancing equity in care delivery, and ensuring that every patient and family receives dignified, person‑centered care.
She holds advanced nursing, and leadership credentials and continues to serve as a mentor, advocate, and voice for the nursing profession.
Madonna Kelly
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