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Contains 3 Component(s)
This one hour webinar will explore the ways in which medication safety champions might gain a better understanding of how disparities in medication safety and medication-related outcomes exist for racial/ethnic minorities and other vulnerable populations. The webinar will focus on high-impact, achievable recommendations to improve health equity in medication safety in the hospital setting.
This one hour webinar will explore the ways in which medication safety champions might gain a better understanding of how disparities in medication safety and medication-related outcomes exist for racial/ethnic minorities and other vulnerable populations. The webinar will focus on high-impact, achievable recommendations to improve health equity in medication safety in the hospital setting.
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- Non-member - $45
- Member - Free!
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Contains 1 Component(s) Includes a Live In-Person Event on 05/19/2026 at 9:00 AM (EDT)
The three-day Lean Six Sigma Black Belt course gives Lean Six Sigma Green Belts the confidence to design and implement better processes by analyzing the data rather than the gutfeel. Lean Six Sigma Green Belts who have demonstrated their knowledge initiating and completing at least one project will gain further knowledge to lead efforts to reduce process variations and improve results.
Lean Six Sigma Black Belt gives Lean Six Sigma Green Belts the confidence to design and implement better processes by analyzing the data rather than the gutfeel. Lean Six Sigma Green Belts who have demonstrated their knowledge initiating and completing at least one project will gain further knowledge to lead efforts to reduce process variations and improve results.
Pre-Requisites to Registration - Prior to being able to register, the following must be submitted to programs@marylandpatientsafety.org.
- Submit proof of your Green Belt Certirfication to MPSC along with the project details below:
- Project charter
- Show Baseline Data, Benchmark or Target Data, Outcome and Process Metrics
- Show Bar or line graph with baseline data, last three months data to show the progress with trend line. Also draw the target line.
- Process Maps -Current and Future
- Gap Analysis – identify gaps and probable solution(s)
- Test of Changes / Pilot Runs in Bar Graphs / Line Graphs
- Implementation Plan
- Communication Plan
- Prepare a 40+ slide presentation to "Introduction to Lean Six Sigma"
This course has been submitted for nursing continuing education, and will award approximately 18 contact hours. Credit hours are subject to accreditation approval following content review.
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- Member - $999
- Non-member - $1,899
- More Information
- Submit proof of your Green Belt Certirfication to MPSC along with the project details below:
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Contains 1 Component(s) Includes a Live In-Person Event on 05/12/2026 at 9:00 AM (EDT)
The three-day Lean Six Sigma Green Belt course equips healthcare professionals with the essential tools and methodologies to improve patient care, reduce inefficiencies, and enhance operational performance. This course provides a comprehensive understanding of Lean and Six Sigma principles, focusing on data-driven decision making, process optimization, and waste reduction within healthcare settings. Participants will learn to identify areas for improvement, implement sustainable solutions, and lead quality improvement projects that drive measurable results. Through real-world case studies and hands-on exercises, healthcare professionals will gain the skills needed to enhance patient outcomes, streamline workflows, and foster a culture of continuous improvement in their organizations. This course has been submitted for nursing continuing education, and will award approximately 18 contact hours. Credit hours are subject to accreditation approval following content review.
The three-day Lean Six Sigma Green Belt course equips healthcare professionals with the essential tools and methodologies to improve patient care, reduce inefficiencies, and enhance operational performance. This course provides a comprehensive understanding of Lean and Six Sigma principles, focusing on data-driven decision making, process optimization, and waste reduction within healthcare settings. Participants will learn to identify areas for improvement, implement sustainable solutions, and lead quality improvement projects that drive measurable results. Through real-world case studies and hands-on exercises, healthcare professionals will gain the skills needed to enhance patient outcomes, streamline workflows, and foster a culture of continuous improvement in their organizations.
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- Member - $899
- Non-member - $1,599
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Contains 2 Component(s) Includes Multiple Live Events. The next is on 05/05/2026 at 9:00 AM (EDT)
The 1.5-day TeamSTEPPS Master Trainer Course equips healthcare professionals with the knowledge and skills to lead, implement, and sustain TeamSTEPPS principles within their organizations. This interactive training provides an in-depth understanding of evidence-based teamwork and communication strategies designed to enhance patient safety and improve team performance. Participants will learn how to effectively train others, facilitate team-based interventions, and drive culture change through practical exercises, case studies, and hands-on application of TeamSTEPPS tools. Upon completion, attendees will be prepared to serve as Master Trainers, capable of coaching teams, mitigating communication failures, and fostering a culture of collaboration and high reliability in healthcare settings. This course has been submitted for nursing continuing education, and will award approximately 8 contact hours. Credit hours are subject to accreditation approval following content review.
The 1.5-day TeamSTEPPS Master Trainer Course equips healthcare professionals with the knowledge and skills to lead, implement, and sustain TeamSTEPPS principles within their organizations. This interactive training provides an in-depth understanding of evidence-based teamwork and communication strategies designed to enhance patient safety and improve team performance. Participants will learn how to effectively train others, facilitate team-based interventions, and drive culture change through practical exercises, case studies, and hands-on application of TeamSTEPPS tools. Upon completion, attendees will be prepared to serve as Master Trainers, capable of coaching teams, mitigating communication failures, and fostering a culture of collaboration and high reliability in healthcare settings.
Registration Requirements
A full team of three individuals is required; partial teams will not be able to register. Registration requires the following information for each of your three or more team members: Name, Organization Name, Address, Phone, Email, Credentials, and position within the organization.
Pre-Work
The pre-work is designed to help you prepare for the Master Training course. Furthermore, responses from your team’s pre-work will provide the faculty with key insight as to the needs of the class. Completing the pre-work will not only help you garner more from the training but will also help the faculty leverage their resources and expertise to tailor the curriculum to your needs. It is appropriate for your team to work together on this assignment and have one person submit it on the team’s behalf. Instructions on how to upload your pre-work will be forthcoming.
Upon successful completion of the TeamSTEPPS® Master Training course, attendees will receive a Certificate of Completion
$i++ ?>Jacqueline Hartford
Program Manager
Maryland Patient Safety Center
Jacqueline Hartford, PharmD, BCPS, BCCCP, CPPS, is a patient safety leader at the Maryland Patient Safety Center, where she supports hospitals statewide in advancing medication safety and systems improvement. She brings extensive experience in high-acuity clinical settings and a strong commitment to collaborative learning and cross-institutional engagement.
Prior to joining MPSC, Jacqueline served as the Medication Safety Officer at LifeBridge Health and practiced for many years as an emergency department pharmacist. She earned her Doctor of Pharmacy from Midwestern University and completed post-graduate residency training in critical care. Board certified in pharmacotherapy and critical care pharmacy, and a Certified Professional in Patient Safety, Jacqueline is passionate about improving medication use processes and mentoring healthcare teams to enhance safe, effective care.
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- Member - $399
- Non-member - $899
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Contains 1 Component(s) Includes a Live Web Event on 04/21/2026 at 7:30 AM (EDT)
The Mid-Atlantic Patient Safety Conference 2026 is where patient safety is led, advanced, and transformed. Together, we are restoring the purpose of patient safety and charting a bold path for the future. Join us in forging the partnerships that will refocus and propel the field forward. This year’s theme, Partnering for Patient Safety Excellence, reflects a simple truth: patient safety will only improve when the people responsible for delivering, supporting, and shaping care work together with clarity and purpose. Please note: • Virtual registration is for a single individual only. • Screen sharing, rebroadcasting, or group viewing is not permitted. • CE credit is available only to the registered, paid participant. At the conference, hospital and system leaders, clinicians, patient and family partners, and industry contributors roll up their sleeves to examine what’s working, confront what isn’t, and build practical approaches they can put into action immediately. Participants will leave with concrete next steps, new partnerships, and a renewed sense of direction for the work ahead.
The Mid-Atlantic Patient Safety Conference 2026 is where patient safety is led, advanced, and transformed. Together, we are restoring the purpose of patient safety and charting a bold path for the future. Join us in forging the partnerships that will refocus and propel the field forward. This year’s theme, Partnering for Patient Safety Excellence, reflects a simple truth: patient safety will only improve when the people responsible for delivering, supporting, and shaping care work together with clarity and purpose.
At the conference, hospital and system leaders, clinicians, patient and family partners, and industry contributors roll up their sleeves to examine what’s working, confront what isn’t, and build practical approaches they can put into action immediately. Participants will leave with concrete next steps, new partnerships, and a renewed sense of direction for the work ahead.
What’s New in 2026
- Partnership Focus: Stronger collaboration across healthcare, industry, patients, and families.
- Expanded Recognition: Honoring outstanding partnerships through the Minogue Awards and additional distinctions.
- More Networking: Increased time for conversation, connection, and shared problem-solving.
- Strategic Preconference: A patient safety Impact Summit where a select cross-section of leaders and partners works through core safety challenges, with insights carried directly into the opening Keynote Panel.
Please note:
- Virtual registration is for a single individual only.
- Screen sharing, rebroadcasting, or group viewing is not permitted.
- CE credit is available only to the registered, paid participant.
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- Member - $129
- Non-member - $229
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Contains 1 Component(s) Includes a Live In-Person Event on 04/21/2026 at 7:30 AM (EDT)
The Mid-Atlantic Patient Safety Conference 2026 is where patient safety is led, advanced, and transformed. Together, we are restoring the purpose of patient safety and charting a bold path for the future. Join us in forging the partnerships that will refocus and propel the field forward. This year’s theme, Partnering for Patient Safety Excellence, reflects a simple truth: patient safety will only improve when the people responsible for delivering, supporting, and shaping care work together with clarity and purpose. At the conference, hospital and system leaders, clinicians, patient and family partners, and industry contributors roll up their sleeves to examine what’s working, confront what isn’t, and build practical approaches they can put into action immediately. Participants will leave with concrete next steps, new partnerships, and a renewed sense of direction for the work ahead.
The Mid-Atlantic Patient Safety Conference 2026 is where patient safety is led, advanced, and transformed. Together, we are restoring the purpose of patient safety and charting a bold path for the future. Join us in forging the partnerships that will refocus and propel the field forward. This year’s theme, Partnering for Patient Safety Excellence, reflects a simple truth: patient safety will only improve when the people responsible for delivering, supporting, and shaping care work together with clarity and purpose.
At the conference, hospital and system leaders, clinicians, patient and family partners, and industry contributors roll up their sleeves to examine what’s working, confront what isn’t, and build practical approaches they can put into action immediately. Participants will leave with concrete next steps, new partnerships, and a renewed sense of direction for the work ahead.
What’s New in 2026
- Partnership Focus: Stronger collaboration across healthcare, industry, patients, and families.
- Expanded Recognition: Honoring outstanding partnerships through the Minogue Awards and additional distinctions.
- More Networking: Increased time for conversation, connection, and shared problem-solving.
- Strategic Preconference: A patient safety Impact Summit where a select cross-section of leaders and partners works through core safety challenges, with insights carried directly into the opening Keynote Panel.
We are opening the doors to the Minogue Awards Reception! Click here to register.
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- Member - $249
- Non-member - $549
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Contains 1 Component(s) Includes a Live In-Person Event on 04/20/2026 at 6:00 PM (EDT)
We’re opening the doors to the Minogue Awards Reception! Conference participants are invited to join us for an evening celebrating patient safety in the region, including the people, partnerships, and innovations that are shaping the future of patient safety in the Mid-Atlantic.
We’re opening the doors to the Minogue Awards Reception! Conference participants are invited to join us for an evening celebrating patient safety in the region, including the people, partnerships, and innovations that are shaping the future of patient safety in the Mid-Atlantic.
- Celebration of patient safety in the region, including the Minogue, Distinguished Achievement, and Circle of Honor awardees
- A signature, high-impact networking event
- Reception-style fare in an elegant setting
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- Member - $79
- Non-member - $179
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Contains 3 Component(s) Includes a Live Web Event on 03/31/2026 at 12:00 PM (EDT)
Creating and sustaining a safe work environment is central to patient safety and workforce well-being. Workplace violence in healthcare affects staff safety, morale, retention, and ultimately the quality of care delivered to patients—making prevention and response a critical leadership priority. In this webinar, Frederick Health will share a comprehensive approach to both preventing workplace violence and supporting staff after events occur. Participants will learn how structured processes—such as Post-Event Leader Response huddles and Department Debriefs—can promote fairness, address emotional and physical impacts, and strengthen organizational culture. The program has demonstrated measurable reductions in physical assault incidents over the past year and offers adaptable strategies that any organization can implement to support staff and reinforce a culture of safety.
Creating and sustaining a safe work environment is central to patient safety and workforce well-being. Workplace violence in healthcare affects staff safety, morale, retention, and ultimately the quality of care delivered to patients—making prevention and response a critical leadership priority.
In this webinar, Frederick Health will share a comprehensive approach to both preventing workplace violence and supporting staff after events occur. Participants will learn how structured processes—such as Post-Event Leader Response huddles and Department Debriefs—can promote fairness, address emotional and physical impacts, and strengthen organizational culture. The program has demonstrated measurable reductions in physical assault incidents over the past year and offers adaptable strategies that any organization can implement to support staff and reinforce a culture of safety.
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- Member - Free!
- Non-member - $49
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Contains 3 Component(s) Includes a Live Web Event on 03/18/2026 at 12:00 PM (EDT)
Workplace violence in healthcare is a growing threat, with hospital staff experiencing injury rates nearly five times higher than workers in other industries. Verbal threats—often a warning sign for escalation—are especially common in high-stress areas like emergency departments and behavioral health units. In response, in this session, Adventist White Oak Medical Center will highlight the implementation of Code Bronze, a proactive protocol designed to support staff when encountering verbally aggressive but non-combative individuals. Launched in 2024, Code Bronze enables team members to quickly summon security using clear activation criteria and a rapid response process, supported by staff training, standardized documentation, and post-event support. Participants will learn how early intervention can reinforce a zero-tolerance culture for aggression, improve staff safety and morale, and strengthen patient care. The program also demonstrates how a practical, compassionate approach can reduce organizational risk and align with high-reliability and national safety expectations.
Workplace violence in healthcare is a growing threat, with hospital staff experiencing injury rates nearly five times higher than workers in other industries. Verbal threats—often a warning sign for escalation—are especially common in high-stress areas like emergency departments and behavioral health units.
In response, in this session, Adventist White Oak Medical Center will highlight the implementation of Code Bronze, a proactive protocol designed to support staff when encountering verbally aggressive but non-combative individuals. Launched in 2024, Code Bronze enables team members to quickly summon security using clear activation criteria and a rapid response process, supported by staff training, standardized documentation, and post-event support.
Participants will learn how early intervention can reinforce a zero-tolerance culture for aggression, improve staff safety and morale, and strengthen patient care. The program also demonstrates how a practical, compassionate approach can reduce organizational risk and align with high-reliability and national safety expectations.
$i++ ?>Mabel Ankrah, DNP, MSN, RN
Vice President and Chief Nursing Officer
Adventist HealthCare White Oak Medical Center
Dr. Mabel Ankrah is an accomplished healthcare executive and nursing leader currently serving as Vice President and Chief Nursing Officer. With a distinguished career grounded in clinical excellence, operational leadership, and a deep commitment to advancing patient experience, she is known for driving transformational change across complex health systems.
Throughout her career, Dr Ankrah has led multidisciplinary teams with a focus on quality outcomes, evidence‑based practice, and a culture of compassionate care. She is widely respected for her ability to build strong nursing teams, elevate standards of practice, and redesign clinical workflows to improve safety, efficiency, and patient satisfaction.
As a strategic partner to executive leadership, Dr Ankrah plays a pivotal role in workforce development, nurse retention initiatives, and organizational culture. She is passionate about empowering nurses at every level and fostering a professional environment where caregivers feel valued, supported, and inspired to deliver exceptional care.
Dr. Ankrah’s leadership is guided by her belief that patient experience begins with caregiver experience. Her current work emphasizes creating high‑reliability systems, advancing equity in care delivery, and ensuring that every patient and family receives dignified, person‑centered care.
She holds advanced nursing, and leadership credentials and continues to serve as a mentor, advocate, and voice for the nursing profession.
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Madonna Kelly
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- Member - Free!
- Non-member - $49
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Contains 3 Component(s)
Patient falls remain one of the most common and costly safety events in healthcare — impacting patient well-being, length of stay, and overall experience of care. Join us for a practical look at how one hospital reduced falls by 32.5% through a simple but powerful change: leadership-led post-fall debriefs. In this session, presenters from Adventist White Oak Medical Center will share how structured, multidisciplinary huddles held immediately after a fall helped teams quickly identify contributing factors and implement real-time solutions. By engaging nursing, patient safety, risk management, and hospital leadership, the organization strengthened its safety culture while improving patient confidence and satisfaction.
Patient falls remain one of the most common and costly safety events in healthcare — impacting patient well-being, length of stay, and overall experience of care. Join us for a practical look at how one hospital reduced falls by 32.5% through a simple but powerful change: leadership-led post-fall debriefs.
In this session, presenters from Adventist White Oak Medical Center will share how structured, multidisciplinary huddles held immediately after a fall helped teams quickly identify contributing factors and implement real-time solutions. By engaging nursing, patient safety, risk management, and hospital leadership, the organization strengthened its safety culture while improving patient confidence and satisfaction.
$i++ ?>Shardel Jackson, MSN, MPH, RN, CLSSBB
Director, Quality & Patient Safety
Adventist HealthCare
Shardel Jackson is a healthcare quality and patient safety leader focused on how systems perform under real-world conditions. A registered nurse with a background in public health, she brings a clinically grounded, population-informed perspective to preventing harm and improving outcomes.
Shardel leads complex quality initiatives across diverse clinical settings, working with frontline teams and senior leaders to translate data, regulatory requirements, and improvement science into reliable practice. Her work emphasizes measurement integrity, process reliability, and sustained improvement through Lean Six Sigma methodologies. Shardel's approach is disciplined and accountability-driven, rooted in continuous improvement and reliability as foundational to supporting clinicians and delivering consistent, high-quality care.
$i++ ?>Ashley Rice, EdD, MSN, RN, NPD-BC
Manager, Patient Safety and Risk Management
Adventist HealthCare
Dr. Rice is a healthcare risk management and patient safety leader with a foundational background in nursing professional development. She brings together clinical insight, systems thinking, and educational expertise to strengthen organizational safety practices and reduce patient harm.
With experience designing and delivering targeted learning programs, Dr. Rice excels at translating complex risk concepts into practical guidance that supports frontline teams. Her work focuses on event analysis, mitigation planning, and cultivating a culture of safety through proactive education and engagement. Driven by a commitment to high‑reliability care, Dr. Rice leverages her dual strengths in nursing education and risk management to empower clinicians, improve systems, and advance safe, effective, and equitable patient care.
$i++ ?>Mabel Ankrah, DNP, MSN, RN (Moderator)
Vice President and Chief Nursing Officer
Adventist HealthCare White Oak Medical Center
Dr. Mabel Ankrah is an accomplished healthcare executive and nursing leader currently serving as Vice President and Chief Nursing Officer. With a distinguished career grounded in clinical excellence, operational leadership, and a deep commitment to advancing patient experience, she is known for driving transformational change across complex health systems.
Throughout her career, Dr Ankrah has led multidisciplinary teams with a focus on quality outcomes, evidence‑based practice, and a culture of compassionate care. She is widely respected for her ability to build strong nursing teams, elevate standards of practice, and redesign clinical workflows to improve safety, efficiency, and patient satisfaction.
As a strategic partner to executive leadership, Dr Ankrah plays a pivotal role in workforce development, nurse retention initiatives, and organizational culture. She is passionate about empowering nurses at every level and fostering a professional environment where caregivers feel valued, supported, and inspired to deliver exceptional care.
Dr. Ankrah’s leadership is guided by her belief that patient experience begins with caregiver experience. Her current work emphasizes creating high‑reliability systems, advancing equity in care delivery, and ensuring that every patient and family receives dignified, person‑centered care.
She holds advanced nursing, and leadership credentials and continues to serve as a mentor, advocate, and voice for the nursing profession.
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- Member - Free!
- Non-member - $49
- More Information
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